ITSMO IT Service Management Ontology

Language specification (html representation)

A standardized vocabulary for annotating objects related to IT Service Management.

Reference URI (please use to refer this ontology):
http://ontology.it/itsmo/v1
This URI supports http content negotiation and redirects to the most suitable resource representation according with your http request:
Author:
E.Fagnoni e.fagnoni at e-artspace.com
Source Repository (latest version):
https://subversion.assembla.com/svn/itsmo/trunk/v1
Project home page:
http://ontology.it/itsmo

Abstract

IT Service Management Ontology (ITSMO) is a standardized vocabulary (also known as "schema", "data dictionary", or "ontology") for annotating IT Services. ITSMO tries to be consistent with ITIL® v3 glossary (2011 edition) and its semantics.

The ISTMO User's Guide contains an overview and detailed explanation for some concepts introduced in the language specification.

This document is an html reduction of the full formal specification available in OWL Web Ontology Language.

You are free to download the full ITSMO owl specification. You can use an owl editor (like protégé) to help you in exploring the vocabulary.

Status of this Document

This is a work in progress! This document is changing on a daily if not hourly basis. Comments are very welcome; please send them to the authors. Thank you.

If you decide to use this ontology now, be prepared to frequents and massive changes in data model.

ITSMO ontology at a glance

Please see the User Guide - Overview chapter for an introduction to this ontology.

An alphabetical index of ITSMO terms, by class (concepts) and by property (relationships, attributes), are given below. All the terms are hyperlinked to their detailed description for quick reference.

Classes: Agreement, Application, Baseline, Building, Catalogue, Configuration, ConfigurationItem, ControlledConfiguration, Criticality, CustomerAgreementPortfolio, CustomerPortfolio, DataCenter, Dependency, DependencyStrength, Document, Hardware, ITService, Identity, LifeCycle, LifeCycleStage, ManagementProcess, OLA, Plan, Policy, Priority, Process, Project, QualitativeValue, RunTimeDependency, RunnableResource, SLA, ServiceCatalogue, ServiceOption, ServicePortfolio, ServiceScope, Snapshot, SoftwarePackage, StructuralDependency, System, Template, Utility, Warranty,

Properties: agreementValidFrom, agreementValidThrough, datatypeDependencyProperty, datatypeServiceProperty, directReportOf, hasAccountable, hasAgreement, hasBaseline, hasCMDB, hasConfiguration, hasConfigurationDump, hasConsole, hasConsulted, hasCriticality, hasCustomer, hasDeliverable, hasDependency, hasDependencyDistance, hasDependencyStrength, hasDependentObject, hasDesignDocument, hasDesignProcess, hasEditingProcess, hasInformed, hasLinkedDataDump, hasManagementPlan, hasManagementProcess, hasOperationProcess, hasParty, hasPriority, hasProjectOwner, hasProvider, hasProvisioningProcess, hasPublishingProcess, hasReferenceBaseline, hasResponsible, hasServiceOption, hasServiceScope, hasSnapshot, hasStatus, hasSystemOwner, hasTemplate, hasUtility, hasWarranty, isShared, links, qualitativeServiceProperty, requires, uses,

Instances: BusinessService, highCritical, highPriority, InfrastructureService, lowCritical, lowPriority, mediumCritical, mediumPriority, Retire, strongDependency, weakDependency,

Name space

Please make sure you are only using element identifiers in http://ontology.it/itsmo/v1# namespace (usual prefix is itsmo:). There may be copies of the ontology file on the Web which can be retrieved from other locations, BUT THOSE LOCATIONS MUST NOT BE USED AS REFERENCES.

Cross-reference for NAME classes and properties

Class: itsmo:Agreement

URI: http://ontology.it/itsmo/v1#Agreement

Agreement - A document that describes a formal understanding between two or more parties. An agreement is not legally binding, unless it forms part of a contract.

sub-class-of:
itsmo:Warranty
in-domain-of:
itsmo:hasParty
itsmo:agreementValidFrom
itsmo:agreementValidThrough
in-range-of:
itsmo:hasAgreement

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Class: itsmo:Application

URI: http://ontology.it/itsmo/v1#Application

Application - Software that provides functions which are required by an IT service. Each application may be part of more than one IT service. An application runs on one or more servers or clients.

sub-class-of:
itsmo:SoftwarePackage

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Class: itsmo:Baseline

URI: http://ontology.it/itsmo/v1#Baseline

Baseline - A configuration baseline is a snapshot that is used as a reference point.

sub-class-of:
itsmo:Snapshot
in-range-of:
itsmo:hasBaseline

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Class: itsmo:Building

URI: http://ontology.it/itsmo/v1#Building

Building - Any human-made structure used or intended for supporting or sheltering any use or continuous occupancy

sub-class-of:
itsmo:ConfigurationItem

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Class: itsmo:Catalogue

URI: http://ontology.it/itsmo/v1#Catalogue

Catalogue - A complete list of items, typically one in alphabetical or other systematic order

sub-class-of:
itsmo:Document

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Class: itsmo:Configuration

URI: http://ontology.it/itsmo/v1#Configuration

Configuration - A term that indicate a set of related phisical object with their metadata that are considered as a whole.

in-range-of:
itsmo:hasConfiguration

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Class: itsmo:ConfigurationItem

URI: http://ontology.it/itsmo/v1#ConfigurationItem

Configuration Item - any component or other service asset that needs to be managed in order to deliver an IT service. Information about each configuration item is recorded [at least] in a configuration record within the configuration management system and is maintained throughout its lifecycle by service asset and configuration management. Configuration items are under the control of change management. They typically include IT services, hardware, software, buildings, people and formal documentation such as process documentation and service level agreements. Note that tis definition is a bit extensive than ITIL one, because it allow a CI to be described in more than one configuration records.This make this definition compatible with semantic web architecture that allow metadata do be defined everywhere in the web. See ITSMO user manual for more info about this class.

sub-class-of:
owl:Thing
in-domain-of:
itsmo:uses
itsmo:hasManagementProcess
itsmo:requires
itsmo:hasConfiguration
itsmo:hasSnapshot
in-range-of:
itsmo:uses
itsmo:requires
itsmo:hasDeliverable

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Class: itsmo:ControlledConfiguration

URI: http://ontology.it/itsmo/v1#ControlledConfiguration

ControlledConfiguration - A term used to describe configuration subjected to change management and stored in a configuration management database (CMDB). If you use a Version Control System as CMDB, this is could be the the name of a source tree. If you use a plain filesystem as CMDB, this is the pathname of a directory that contains a file structure. Could be thinked as a "versioned directory". This term is similar to ITILs: "configuration record".

sub-class-of:
itsmo:Configuration
in-domain-of:
itsmo:hasCMDB

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Class: itsmo:Criticality

URI: http://ontology.it/itsmo/v1#Criticality

criticality - A process Critcality

sub-class-of:
itsmo:QualitativeValue
in-range-of:
itsmo:hasCriticality

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Class: itsmo:CustomerAgreementPortfolio

URI: http://ontology.it/itsmo/v1#CustomerAgreementPortfolio

CustomerAgreementPortfolio - A database or structured document used to manage service contracts or agreements between an IT service provider and its customers. Each IT service delivered to a customer should have a contract or other agreement that is listed in the customer agreement portfolio.

sub-class-of:
itsmo:Catalogue

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Class: itsmo:CustomerPortfolio

URI: http://ontology.it/itsmo/v1#CustomerPortfolio

CustomerPortfolio - A database or structured document used to record all customers of the IT service provider. The customer portfolio is the business relationship manager’s view of the customers who receive services from the IT service provider.>

sub-class-of:
itsmo:Catalogue

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Class: itsmo:DataCenter

URI: http://ontology.it/itsmo/v1#DataCenter

DataCenter - is a facility used to house computer systems and associated components>

sub-class-of:
itsmo:Building

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Class: itsmo:Dependency

URI: http://ontology.it/itsmo/v1#Dependency

Dependency - The direct or indirect reliance of one Configuraiton Item on another. [ Note that the ITIL 2011 restrict the domain of this terms to Processes or activity, this definition is more general ]. This is a superclass for all types of dependency relastionship for a CI.

sub-class-of:
owl:Thing
in-domain-of:
itsmo:hasDependencyStrength
itsmo:hasDependentObject
itsmo:hasDependencyDistance
in-range-of:
itsmo:hasDependency

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Class: itsmo:DependencyStrength

URI: http://ontology.it/itsmo/v1#DependencyStrength

Dependency Strength - A Strength level for a dependency

sub-class-of:
itsmo:QualitativeValue
in-range-of:
itsmo:hasDependencyStrength

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Class: itsmo:Document

URI: http://ontology.it/itsmo/v1#Document

Document - Information in readable form. A document may be paper or electronic – for example, a policy statement, service level agreement, incident record or diagram of a computer room layout. Dublin Core vocabulary appy to objetc of thes class.

sub-class-of:
itsmo:ConfigurationItem
in-domain-of:
itsmo:hasTemplate
itsmo:hasPublishingProcess
itsmo:hasEditingProcess

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Class: itsmo:Hardware

URI: http://ontology.it/itsmo/v1#Hardware

Hardware - the physical part of a computer

sub-class-of:
itsmo:ConfigurationItem

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Class: itsmo:ITService

URI: http://ontology.it/itsmo/v1#ITService

IT Service - A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An IT is a service provided by an IT service provider. An IT service is made up of a combination of information technology, people and processes. A customer-facing IT service directly supports the business processes of one or more customers and its service level targets should be defined in a service level agreement. Other IT services, called supporting services, are not directly used by the business but are required by the service provider to deliver customer-facing services.

sub-class-of:
itsmo:RunnableResource
in-domain-of:
itsmo:hasAgreement
itsmo:hasServiceScope
itsmo:hasCustomer
itsmo:hasServiceOption
itsmo:hasProvider
itsmo:hasConsole
itsmo:isShared
itsmo:hasProvisioningProcess
itsmo:hasUtility
itsmo:hasWarranty
in-range-of:
itsmo:hasConsole
itsmo:hasCMDB

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Class: itsmo:Identity

URI: http://ontology.it/itsmo/v1#Identity

Identity - A unique name that is used to identify a user, person or role. The identity is used to grant rights to that user, person or role. Example identities might be the username SmithJ or the role ‘change manager’.

sub-class-of:
itsmo:ConfigurationItem
in-domain-of:
itsmo:directReportOf
in-range-of:
itsmo:hasCustomer
itsmo:hasProjectOwner
itsmo:hasInformed
itsmo:hasConsulted
itsmo:hasResponsible
itsmo:directReportOf

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Class: itsmo:LifeCycle

URI: http://ontology.it/itsmo/v1#LifeCycle

Life cycle - A set of related LifeCycleStage. Could be implementetd with a state machine.

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Class: itsmo:LifeCycleStage

URI: http://ontology.it/itsmo/v1#LifeCycleStage

LifeCycleStage - A stage in the life of a configuration item. The lifecycle defines the categories for status and the status transitions that are permitted. For example:

in-range-of:
itsmo:hasStatus

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Class: itsmo:ManagementProcess

URI: http://ontology.it/itsmo/v1#ManagementProcess

ManagementProcess - Is a process of planning and controlling one or more of activities. Here are some examples:

sub-class-of:
itsmo:Process
in-domain-of:
itsmo:hasManagementPlan
in-range-of:
itsmo:hasManagementProcess

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Class: itsmo:OLA

URI: http://ontology.it/itsmo/v1#OLA

Operational Level Agreement - An Agreement between an IT Service Provider and another part of the same Organisation. An OLA supports the IT Service Provider's delivery of IT Services to Customers. The OLA defines the goods or Services to be provided and the responsibilities of both parties. For example there could be an OLA between the IT Service Provider and a procurement department to obtain hardware in agreed times, between the Service Desk and a Support Group to provide Incident Resolution in agreed times. See Service Level Agreement.

sub-class-of:
itsmo:Agreement

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Class: itsmo:Plan

URI: http://ontology.it/itsmo/v1#Plan

Plan - A detailed proposal that describes the activities and resources needed to achieve an objective – for example, a plan to implement a new IT service or process. ISO/IEC 20000 requires a plan for the management of each IT service management process.

sub-class-of:
itsmo:Document
in-range-of:
itsmo:hasManagementPlan

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Class: itsmo:Policy

URI: http://ontology.it/itsmo/v1#Policy

Policy - Formally documented management expectations and intentions. Policies are used to direct decisions, and to ensure consistent and appropriate development and implementation of processes, standards, roles, activities, IT infrastructure etc.

sub-class-of:
itsmo:Document

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Class: itsmo:Priority

URI: http://ontology.it/itsmo/v1#Priority

Process Priority - A process priority

sub-class-of:
itsmo:QualitativeValue
in-range-of:
itsmo:hasPriority

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Class: itsmo:Process

URI: http://ontology.it/itsmo/v1#Process

Process - A structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. It may include any of the roles, responsibilities, tools and management controls required to reliably deliver the outputs. A process may define policies, standards, guidelines, activities and work instructions if they are needed.

sub-class-of:
itsmo:RunnableResource
in-domain-of:
itsmo:hasAccountable
itsmo:hasInformed
itsmo:hasConsulted
itsmo:hasResponsible
in-range-of:
itsmo:hasPublishingProcess
itsmo:hasOperationProcess
itsmo:hasEditingProcess
itsmo:hasProvisioningProcess
itsmo:hasDesignProcess

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Class: itsmo:Project

URI: http://ontology.it/itsmo/v1#Project

Project - A temporary organization, with people and other assets, that is required to achieve an objective or other outcome. Each project has a lifecycle that typically includes initiation, planning, execution, and closure. Projects are usually managed using a formal methodology such as PRojects IN Controlled Environments (PRINCE2) or the Project Management Body of Knowledge (PMBOK).

sub-class-of:
itsmo:RunnableResource
in-domain-of:
itsmo:hasProjectOwner
itsmo:hasDeliverable

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Class: itsmo:QualitativeValue

URI: http://ontology.it/itsmo/v1#QualitativeValue

QualitativeValue - This property share the same definition of gr:QualitativeValue. A qualitative value is a predefined value for a service characteristic. Examples: The Service is critical. Note: Value sets are supported by creating subclasses of this class. Ordinal relations between values (gr:greater, gr:lesser, ...) can be provided directly by GoodRelations after subclassing itsmo:QualitativeValue to gr:QualitativeValue

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Class: itsmo:RunTimeDependency

URI: http://ontology.it/itsmo/v1#RunTimeDependency

RunTimeDependency - A time dependent dinamic dependency. For example there is a runtime dependency betwen proces A and ITservice B when A calls a REST service exposed by B.

sub-class-of:
itsmo:Dependency

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Class: itsmo:RunnableResource

URI: http://ontology.it/itsmo/v1#RunnableResource

RunnableResource - Configuration items that require an execution environment to go live.

sub-class-of:
itsmo:ConfigurationItem
in-domain-of:
itsmo:hasCriticality
itsmo:hasPriority
itsmo:hasOperationProcess
itsmo:hasDesignProcess
itsmo:hasDesignDocument

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Class: itsmo:SLA

URI: http://ontology.it/itsmo/v1#SLA

Service Level Agreement - An Agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or multiple Customers. See Operational Level Agreement.

sub-class-of:
itsmo:Agreement

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Class: itsmo:ServiceCatalogue

URI: http://ontology.it/itsmo/v1#ServiceCatalogue

ServiceCatalogue - A database or structured document with information about all live IT services, including those available for deployment. The service catalogue is part of the service portfolio and contains information about two types of IT service: customer-facing services that are visible to the business; and supporting services required by the service provider to deliver customer-facing services.

sub-class-of:
itsmo:ServicePortfolio

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Class: itsmo:ServiceOption

URI: http://ontology.it/itsmo/v1#ServiceOption

ServiceOption - A choice of utility and warranty offered to customers by a core service or service package.

sub-class-of:
itsmo:Document
in-domain-of:
itsmo:hasUtility
itsmo:hasWarranty
in-range-of:
itsmo:hasServiceOption

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Class: itsmo:ServicePortfolio

URI: http://ontology.it/itsmo/v1#ServicePortfolio

ServicePortfolio - The complete set of services that is managed by a service provider. The service portfolio is used to manage the entire lifecycle of all services, and includes three categories: service pipeline (proposed or in development), service catalogue (live or available for deployment), and retired services.

sub-class-of:
itsmo:Catalogue

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Class: itsmo:ServiceScope

URI: http://ontology.it/itsmo/v1#ServiceScope

ServiceScope - The service Scope (busines or infrastructure)

sub-class-of:
itsmo:QualitativeValue
in-range-of:
itsmo:hasServiceScope

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Class: itsmo:Snapshot

URI: http://ontology.it/itsmo/v1#Snapshot

Snapshot - A shapshot at a defined time frame for a configuration Item. Use dcterms:created to annotate the date of the snapshot.

in-domain-of:
itsmo:hasConfigurationDump
itsmo:hasLinkedDataDump
in-range-of:
itsmo:hasSnapshot

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Class: itsmo:SoftwarePackage

URI: http://ontology.it/itsmo/v1#SoftwarePackage

SoftwarePackage - A logical entity that identify a software release or a software feature set. For example: "VirtueMart 1.1.x", "Linux LTS 10.04" , "Windows 7 service pack 2", "Apache 2" . Sometime referenced only with "software".

sub-class-of:
itsmo:ConfigurationItem

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Class: itsmo:StructuralDependency

URI: http://ontology.it/itsmo/v1#StructuralDependency

StructuralDependency - describes a part/whole relationship between components. A strucural dependency is an included file, a paragrapg in a text, a library used by applcation an application etc. etc.

sub-class-of:
itsmo:Dependency

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Class: itsmo:System

URI: http://ontology.it/itsmo/v1#System

System - A number of related things that work together to achieve an overall Objective. For example:computer System including hardware, software and Applications, a management System, including multiple Processes that are planned and managed together. For example a Quality Management System, a Database Management System or Operating System that includes many software modules that are designed to perform a set of related Functions.

sub-class-of:
itsmo:RunnableResource
in-domain-of:
itsmo:hasSystemOwner
itsmo:hasProvisioningProcess
in-range-of:
itsmo:hasCMDB

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Class: itsmo:Template

URI: http://ontology.it/itsmo/v1#Template

Template - A skeleton document or a document to be used as reference for editing another document.

sub-class-of:
itsmo:Document
in-range-of:
itsmo:hasTemplate

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Class: itsmo:Utility

URI: http://ontology.it/itsmo/v1#Utility

Utility - The functionality offered by a product or service to meet a particular need. Utility can be summarized as ‘what the service does’, and can be used to determine whether a service is able to meet its required outcomes, or is ‘fit for purpose’. The business value of an IT service is created by the combination of utility and warranty.

sub-class-of:
itsmo:Document
in-range-of:
itsmo:hasUtility

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Class: itsmo:Warranty

URI: http://ontology.it/itsmo/v1#Warranty

Warranty - Assurance that a product or service will meet agreed requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty.

sub-class-of:
itsmo:Document
in-range-of:
itsmo:hasWarranty

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Property: itsmo:agreementValidFrom

URI: http://ontology.it/itsmo/v1#agreementValidFrom

agreementValidFrom - This property specifies the beginning of the validity of an agreement.

OWL Type:
DatatypeProperty
Domain:
itsmo:Agreement
Range:
xsd:dateTime

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Property: itsmo:agreementValidThrough

URI: http://ontology.it/itsmo/v1#agreementValidThrough

agreementValidThrough - This property specifies the end of the validity of an agreement.

OWL Type:
DatatypeProperty
Domain:
itsmo:Agreement
Range:
xsd:dateTime

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Property: itsmo:datatypeDependencyProperty

URI: http://ontology.it/itsmo/v1#datatypeDependencyProperty

-

OWL Type:
DatatypeProperty

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Property: itsmo:datatypeServiceProperty

URI: http://ontology.it/itsmo/v1#datatypeServiceProperty

datatypeServiceProperty - This property is the super property for all pure datatype properties that can be used to describe a gr:ProductOrService.

OWL Type:
DatatypeProperty

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Property: itsmo:directReportOf

URI: http://ontology.it/itsmo/v1#directReportOf

directReportOf - The referenced resource is the head of the described resource. This is a shortcut for describing a strong structural dependency between two identities.

OWL Type:
ObjectProperty
Domain:
itsmo:Identity
Range:
itsmo:Identity

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Property: itsmo:hasAccountable

URI: http://ontology.it/itsmo/v1#hasAccountable

hasAccountable - The one ultimately accountable for the correct and thorough completion of the process, and the one to whom Responsible is accountable. In other words, an Accountable must sign off (Approve) on work that Responsible provides. There must be only one Accountable specified for each process.

OWL Type:
ObjectProperty
Domain:
itsmo:Process

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Property: itsmo:hasAgreement

URI: http://ontology.it/itsmo/v1#hasAgreement

hasAgreement - An contract or an agriment related to a service (Service level agreed, ola or other)

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ITService
Range:
itsmo:Agreement

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Property: itsmo:hasBaseline

URI: http://ontology.it/itsmo/v1#hasBaseline

hasBaseline - A reference to a baseline of a configuration.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:hasSnapshot
Range:
itsmo:Baseline

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Property: itsmo:hasCMDB

URI: http://ontology.it/itsmo/v1#hasCMDB

hasCMDB - the related resource is a means to store configuration throughout their lifecycle for described resource. The configuration management system maintains one or more configuration management databases, and each database stores attributes of configuration items, and relationships with other configuration items.

OWL Type:
ObjectProperty
Domain:
itsmo:ControlledConfiguration
Range:
itsmo:ITService
itsmo:System

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Property: itsmo:hasConfiguration

URI: http://ontology.it/itsmo/v1#hasConfiguration

hasConfiguration - A resource in from which the described resource is derived. General practice suggests to use a Version Control System to manage configuration ad versioned directory. This practice minimize the need of baseline and helps to maintain a coherent history of Configuration Items Changes. ITIL impose using just one Controlled Configuration record per Configuration Item.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ConfigurationItem
Range:
itsmo:Configuration

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Property: itsmo:hasConfigurationDump

URI: http://ontology.it/itsmo/v1#hasConfigurationDump

hasConfigurationDump - identifies a dump of a configuration. This cold be an URI of a controlled configuration revision. an archive file or just a string that allow you how to identify such dump.

OWL Type:
DatatypeProperty
Domain:
itsmo:Snapshot

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Property: itsmo:hasConsole

URI: http://ontology.it/itsmo/v1#hasConsole

hasConsole - The referenced service is an administrative console forr the annotate service

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ITService
Range:
itsmo:ITService

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Property: itsmo:hasConsulted

URI: http://ontology.it/itsmo/v1#hasConsulted

hasConsulted - Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication. [ source wikypedia RACI matrix]

OWL Type:
ObjectProperty
Domain:
itsmo:Process
Range:
itsmo:Identity

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Property: itsmo:hasCriticality

URI: http://ontology.it/itsmo/v1#hasCriticality

hasCriticality - Relative criticality

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:RunnableResource
Range:
itsmo:Criticality

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Property: itsmo:hasCustomer

URI: http://ontology.it/itsmo/v1#hasCustomer

hasCustomer - States the service Customer

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ITService
Range:
itsmo:Identity

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Property: itsmo:hasDeliverable

URI: http://ontology.it/itsmo/v1#hasDeliverable

hasDeliverable - the reference resource is a planned output for the described resource

OWL Type:
ObjectProperty
Domain:
itsmo:Project
Range:
itsmo:ConfigurationItem

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Property: itsmo:hasDependency

URI: http://ontology.it/itsmo/v1#hasDependency

hasDependency - This states that the subject resource depends (directly or indirectly) from referenced resource. This could be thinked as a pseudo transitive property. If hasDependency(A,B) and BhasDependency(B,C) then hasDepency(A,C). Note that this is not a standard OWL reasoning.

OWL Type:
ObjectProperty
Range:
itsmo:Dependency

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Property: itsmo:hasDependencyDistance

URI: http://ontology.it/itsmo/v1#hasDependencyDistance

hasDependencyDistance - States the distance of an indirect dependency. If this property does not exist the distance is unknown. The value means the number of dependency hops from the direct dependency source reference. A value of 1 means a direct dependancy. This should be a positive integer.

OWL Type:
DatatypeProperty
sub-property-of:
itsmo:datatypeDependencyProperty
Domain:
itsmo:Dependency
Range:
xsd:positiveInteger

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Property: itsmo:hasDependencyStrength

URI: http://ontology.it/itsmo/v1#hasDependencyStrength

hasDependencyStrength - The level of dependency. There are two level of predefined value: itsmo:strongDependancy and itsmo:weakDependancy. Other value can be defined.

OWL Type:
ObjectProperty
Domain:
itsmo:Dependency
Range:
itsmo:DependencyStrength

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Property: itsmo:hasDependentObject

URI: http://ontology.it/itsmo/v1#hasDependentObject

hasDependentObject - The subject of the statement depends fro, the referenced resource.

OWL Type:
ObjectProperty
Domain:
itsmo:Dependency

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Property: itsmo:hasDesignDocument

URI: http://ontology.it/itsmo/v1#hasDesignDocument

hasServiceDesignPackage - the reference resource is a resource defining some aspects of an IT Service and its Requirements through each stage of its Lifecycle.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:RunnableResource

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Property: itsmo:hasDesignProcess

URI: http://ontology.it/itsmo/v1#hasDesignProcess

hasDesign - States process that identifies requirements and then defines a solution that is able to meet these requirements.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:RunnableResource
Range:
itsmo:Process

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Property: itsmo:hasEditingProcess

URI: http://ontology.it/itsmo/v1#hasEditingProcess

the referenced resource is process for edititing described resource. - hasEditingProcess

OWL Type:
ObjectProperty
Domain:
itsmo:Document
Range:
itsmo:Process

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Property: itsmo:hasInformed

URI: http://ontology.it/itsmo/v1#hasInformed

hasInformed - Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication. [source Wikypedia Raci matrix]

OWL Type:
ObjectProperty
Domain:
itsmo:Process
Range:
itsmo:Identity

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Property: itsmo:hasLinkedDataDump

URI: http://ontology.it/itsmo/v1#hasLinkedDataDump

hasLinkedDataDump - states a set of metadata snapshot. This sholud be a string expressed in a formal RDF language like XML/RF or turtle. It is used to take a snapshot of the properties of a C.I. when it has mulltiple or uncontrolled configuration or any other sparse metadata definition. Think it as the output of a SPARQL DESCRIBE query to an end-point that contains metadata for configuration Item..

OWL Type:
DatatypeProperty
Domain:
itsmo:Snapshot
Range:
xsd:string

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Property: itsmo:hasManagementPlan

URI: http://ontology.it/itsmo/v1#hasManagementPlan

hasManagementPlan - the reference resource is a plan document for the described resource.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ManagementProcess
Range:
itsmo:Plan

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Property: itsmo:hasManagementProcess

URI: http://ontology.it/itsmo/v1#hasManagementProcess

hasManagementProcess - the referernced resource is a process for managing the described project rference

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ConfigurationItem
Range:
itsmo:ManagementProcess

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Property: itsmo:hasOperationProcess

URI: http://ontology.it/itsmo/v1#hasOperationProcess

hasOperationProcess - States Day-to-day management proces of an IT service, system or other runnable item.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:RunnableResource
Range:
itsmo:Process

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Property: itsmo:hasParty

URI: http://ontology.it/itsmo/v1#hasParty

hasParty - One of the parties of an agreement

OWL Type:
ObjectProperty
Domain:
itsmo:Agreement

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Property: itsmo:hasPriority

URI: http://ontology.it/itsmo/v1#hasPriority

hasPriority - Relative priority

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:RunnableResource
Range:
itsmo:Priority

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Property: itsmo:hasProjectOwner

URI: http://ontology.it/itsmo/v1#hasProjectOwner

hasProjectOwner - the reference resource is who owns the described respurce.

OWL Type:
ObjectProperty
Domain:
itsmo:Project
Range:
itsmo:Identity

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Property: itsmo:hasProvider

URI: http://ontology.it/itsmo/v1#hasProvider

hasProvider - States The Service Provider that provides IT Services to Internal Customers or External Customers.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ITService

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Property: itsmo:hasProvisioningProcess

URI: http://ontology.it/itsmo/v1#hasProvisioningProcess

hasProvisioningProcess -

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ITService
itsmo:System
Range:
itsmo:Process

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Property: itsmo:hasPublishingProcess

URI: http://ontology.it/itsmo/v1#hasPublishingProcess

hasPublishingProcess - the referenced resource is a Process for publishing the described resource.

OWL Type:
ObjectProperty
Domain:
itsmo:Document
Range:
itsmo:Process

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Property: itsmo:hasReferenceBaseline

URI: http://ontology.it/itsmo/v1#hasReferenceBaseline

hasReferenceBaseline - the referenced resource is a baseline that officially represent the annotated Configuration Item. If not present you can assume the the actual configuration.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:hasBaseline

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Property: itsmo:hasResponsible

URI: http://ontology.it/itsmo/v1#hasResponsible

hasResponsible - Those who do the work to achieve a Process. There is typically one role with a participation type of Responsible, although others can be delegated to assist in the work required.

OWL Type:
ObjectProperty
Domain:
itsmo:Process
Range:
itsmo:Identity

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Property: itsmo:hasServiceOption

URI: http://ontology.it/itsmo/v1#hasServiceOption

hasSLAPackage - The reference resouce (or litteral) is a choice of utility and warranty offered to customers by a core service or service package.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ITService
Range:
itsmo:ServiceOption

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Property: itsmo:hasServiceScope

URI: http://ontology.it/itsmo/v1#hasServiceScope

hasServiceScope - This atribute state the service scope

OWL Type:
ObjectProperty
Domain:
itsmo:ITService
Range:
itsmo:ServiceScope

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Property: itsmo:hasSnapshot

URI: http://ontology.it/itsmo/v1#hasSnapshot

hasSnapshot - The reference resource is a snapshot of a configuration item.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ConfigurationItem
Range:
itsmo:Snapshot

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Property: itsmo:hasStatus

URI: http://ontology.it/itsmo/v1#hasStatus

hasStatus - the referenced resource is a stage in the life cycle of the described resource.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Range:
itsmo:LifeCycleStage

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Property: itsmo:hasSystemOwner

URI: http://ontology.it/itsmo/v1#hasSystemOwner

hasSystemAdministrator - the referenced resource is the owner of the the system

OWL Type:
ObjectProperty
Domain:
itsmo:System

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Property: itsmo:hasTemplate

URI: http://ontology.it/itsmo/v1#hasTemplate

hasTemplate - states a document that contains a skeleton or that can be used as reference for editing.

OWL Type:
ObjectProperty
Domain:
itsmo:Document
Range:
itsmo:Template

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Property: itsmo:hasUtility

URI: http://ontology.it/itsmo/v1#hasUtility

hasUtility - The referenced resource is an utility for the annotated service or service option.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ServiceOption
itsmo:ITService
Range:
itsmo:Utility

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Property: itsmo:hasWarranty

URI: http://ontology.it/itsmo/v1#hasWarranty

hasWarranty - The referenced resource is a Warranty for the annotated service or Service Option.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ServiceOption
itsmo:ITService
Range:
itsmo:Warranty

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Property: itsmo:isShared

URI: http://ontology.it/itsmo/v1#isShared

isShared - The service is shared between many customers

OWL Type:
DatatypeProperty
sub-property-of:
itsmo:datatypeDependencyProperty
Domain:
itsmo:ITService
Range:
xsd:boolean

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Property: itsmo:qualitativeServiceProperty

URI: http://ontology.it/itsmo/v1#qualitativeServiceProperty

quantitativeServiceProperty - This class is a container to collect all property that are safely sub-classable to gr:quantitativeProductOrServiceProperties.

OWL Type:
ObjectProperty

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Property: itsmo:requires

URI: http://ontology.it/itsmo/v1#requires

requires - A related resource that is directly totally or partially included either physically or logically in the described resource. This property implies dcterms:hasPart This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a static structural (itsmo:structuralDependency) dependency with strong strength (itsmo:strongDependency). Note that this property is NOT transitive becouse it states a DIRECT dependency. See http://ontology.it/itsmo/v1/itsmo.html#dependency_relations for more info. N.B. The study of part-whole relations is a large field in its own right - "mereology" and "mereotopology" and has been the topic of many papers. Note that this property is quite different form gr:includes one (that has a more restricted domains). gr:includes could be thinked as a subclass of itsmo:includes

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ConfigurationItem
Range:
itsmo:ConfigurationItem

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Property: itsmo:uses

URI: http://ontology.it/itsmo/v1#uses

uses - This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a runtime (itsmo:runtimeDependency) dependency with strong strength (itsmo:strongDependency) with another resource (totally or partially). Note that this property is NOT transitive because states a DIRECT dependency.

OWL Type:
ObjectProperty
sub-property-of:
itsmo:qualitativeServiceProperty
Domain:
itsmo:ConfigurationItem
Range:
itsmo:ConfigurationItem

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Instance: itsmo:BusinessService

URI: http://ontology.it/itsmo/v1#BusinessService

BusinessService - An IT service that is visible to the customer. These are normally services that support the customer’s business processes and facilitate one or more outcomes desired by the customer. All live customer-facing services, including those available for deployment, are recorded in the service catalogue along with customer-visible information about deliverables, prices, contact points, ordering and request processes. Other information such as relationships to supporting services and other CIs will also be recorded for internal use by the IT service provider. ITIL 2011 calls this "customer-facing service" while use Business Service as a more general term ( ITIL Business Service could be also a non IT )

RDF Type:
itsmo:ServiceScope

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Instance: itsmo:highCritical

URI: http://ontology.it/itsmo/v1#highCritical

high critical - an high criticality value

RDF Type:
itsmo:Criticality

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Instance: itsmo:highPriority

URI: http://ontology.it/itsmo/v1#highPriority

high priority - an high priority

RDF Type:
itsmo:Priority

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Instance: itsmo:InfrastructureService

URI: http://ontology.it/itsmo/v1#InfrastructureService

InfrastructureService - An IT service that is not directly used by the business, but is required by the IT service provider to deliver IT Business Services (for example, a directory service or a backup service). Supporting services may also include IT services only used by the IT service provider. All live supporting services, including those available for deployment, are recorded in the service catalogue along with information about their relationships to Business Services and other CIs. ITIL 2011 call ths also "Supporting Service"

RDF Type:
itsmo:ServiceScope

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Instance: itsmo:lowCritical

URI: http://ontology.it/itsmo/v1#lowCritical

low critical - a low criticality value

RDF Type:
itsmo:Criticality

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Instance: itsmo:lowPriority

URI: http://ontology.it/itsmo/v1#lowPriority

low priority - a low priority

RDF Type:
itsmo:Priority

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Instance: itsmo:mediumCritical

URI: http://ontology.it/itsmo/v1#mediumCritical

medium critical - a medium criticality value

RDF Type:
itsmo:Criticality

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Instance: itsmo:mediumPriority

URI: http://ontology.it/itsmo/v1#mediumPriority

mediumPriority - a mediumPriority

RDF Type:
itsmo:Priority

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Instance: itsmo:Retire

URI: http://ontology.it/itsmo/v1#Retire

Retire - Permanent removal of a configuration item, from the live environment. Being retired is a stage in the lifecycle of many configuration items.

RDF Type:
itsmo:LifeCycleStage

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Instance: itsmo:strongDependency

URI: http://ontology.it/itsmo/v1#strongDependency

strong dependency - The resource is mandatory for the process execution.

RDF Type:
itsmo:DependencyStrength

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Instance: itsmo:weakDependency

URI: http://ontology.it/itsmo/v1#weakDependency

weak Dependency - If the resource is missing can degrade process performances or functions but the dependent process still exists.

RDF Type:
itsmo:DependencyStrength

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