Abstract
IT Service Management Ontology (ITSMO) is a standardized vocabulary (also known as "schema", "data dictionary", or "ontology") for annotating IT Services. ITSMO tries to be consistent with ITIL® v3 glossary (2011 edition) and its semantics.
The ISTMO User's Guide contains an overview and detailed explanation for some concepts introduced in the language specification.
This document is an html reduction of the full formal specification available in OWL Web Ontology Language.
You are free to download the full ITSMO owl specification. You can use an owl editor (like protégé) to help you in exploring the vocabulary.
Status of this Document
This is a work in progress! This document is changing on a daily if not hourly basis. Comments are very welcome; please send them to the authors. Thank you.
If you decide to use this ontology now, be prepared to frequents and massive changes in data model.
ITSMO ontology at a glance
Please see the User Guide - Overview chapter for an introduction to this ontology.
An alphabetical index of ITSMO terms, by class (concepts) and by property (relationships, attributes), are given below. All the terms are hyperlinked to their detailed description for quick reference.
Classes: Agreement, Application, Baseline, Building, Configuration, ConfigurationItem, ControlledConfiguration, Criticality, DataCenter, Dependency, DependencyStrength, Document, Hardware, ITService, Identity, LifeCycleStage, ManagementProcess, OLA, Plan, Policy, Priority, Process, Project, QualitativeValue, RunTimeDependency, RunnableResource, SLA, ServiceOption, Snapshot, SoftwarePackage, StructuralDependency, System, Template, Utility, Warranty,
Properties: agreementValidFrom, agreementValidThrough, datatypeDependencyProperty, datatypeServiceProperty, directReportOf, hasAccountable, hasAgreement, hasBaseline, hasCMDB, hasConfiguration, hasConfigurationDump, hasConsole, hasConsulted, hasCriticality, hasCustomer, hasDeliverable, hasDependency, hasDependencyDistance, hasDependencyStrength, hasDependentObject, hasDesignDocument, hasDesignProcess, hasEditingProcess, hasInformed, hasLinkedDataDump, hasManagementPlan, hasManagementProcess, hasOperationProcess, hasParty, hasPriority, hasProjectOwner, hasProvider, hasPublishingProcess, hasReferenceBaseline, hasResponsible, hasServiceOption, hasSnapshot, hasStatus, hasSystemOwner, hasTemplate, hasUtility, hasWarranty, links, qualitativeServiceProperty, requires, uses,
Instances: highCritical, highPriority, lowCritical, lowPriority, mediumCritical, mediumPriority, Retire, strongDependency, weakDependency,
Name space
Please make sure you are only using element identifiers in http://ontology.it/itsmo/v1# namespace (usual prefix is itsmo:). There may be copies of the ontology file on the Web which can be retrieved from other locations, BUT THOSE LOCATIONS MUST NOT BE USED AS REFERENCES.
Cross-reference for NAME classes and properties
Class: itsmo:Agreement
URI: http://ontology.it/itsmo/v1#Agreement
Agreement - A document that describes a formal understanding between two or more parties. An agreement is not legally binding, unless it forms part of a contract.
- sub-class-of:
- itsmo:Warranty
- in-domain-of:
- itsmo:hasParty
- itsmo:agreementValidFrom
- itsmo:agreementValidThrough
- in-range-of:
- itsmo:hasAgreement
Class: itsmo:Application
URI: http://ontology.it/itsmo/v1#Application
Application - Application should be executable and installable Software Package. For example a library is not an application but it is a Software Package. [Not ITIL definition]
- sub-class-of:
- itsmo:SoftwarePackage
Class: itsmo:Baseline
URI: http://ontology.it/itsmo/v1#Baseline
Baseline - A configuration baseline is a snapshot that is used as a reference point.
- sub-class-of:
- itsmo:Snapshot
- in-range-of:
- itsmo:hasBaseline
Class: itsmo:Building
URI: http://ontology.it/itsmo/v1#Building
Building - Any human-made structure used or intended for supporting or sheltering any use or continuous occupancy
- sub-class-of:
- itsmo:ConfigurationItem
Class: itsmo:Configuration
URI: http://ontology.it/itsmo/v1#Configuration
Configuration - A term that indicate a set of related phisical object with their metadata that are considered as a whole.
- in-range-of:
- itsmo:hasConfiguration
Class: itsmo:ConfigurationItem
URI: http://ontology.it/itsmo/v1#ConfigurationItem
Configuration Item - any component or other service asset that needs to be managed in order to deliver an IT service. Information about each configuration item is recorded [at least] in a configuration record within the configuration management system and is maintained throughout its lifecycle by service asset and configuration management. Configuration items are under the control of change management. They typically include IT services, hardware, software, buildings, people and formal documentation such as process documentation and service level agreements. Note that tis definition is a bit extensive than ITIL one, because it allow a CI to be described in more than one configuration records.This make this definition compatible with semantic web architecture that allow metadata do be defined everywhere in the web. See ITSMO user manual for more info about this class.
- sub-class-of:
- owl:Thing
- in-domain-of:
- itsmo:uses
- itsmo:hasManagementProcess
- itsmo:requires
- itsmo:hasConfiguration
- itsmo:hasSnapshot
- in-range-of:
- itsmo:uses
- itsmo:requires
- itsmo:hasDeliverable
Class: itsmo:ControlledConfiguration
URI: http://ontology.it/itsmo/v1#ControlledConfiguration
ControlledConfiguration - A term used to describe configuration subjected to change management and stored in a configuration management database (CMDB). If you use a Version Control System as CMDB, this is could be the the name of a source tree. If you use a plain filesystem as CMDB, this is the pathname of a directory that contains a file structure. Could be thinked as a "versioned directory". This term is similar to ITILs: "configuration record".
- sub-class-of:
- itsmo:Configuration
- in-domain-of:
- itsmo:hasCMDB
Class: itsmo:Criticality
URI: http://ontology.it/itsmo/v1#Criticality
criticality - A process Critcality
- sub-class-of:
- itsmo:QualitativeValue
- in-range-of:
- itsmo:hasCriticality
Class: itsmo:DataCenter
URI: http://ontology.it/itsmo/v1#DataCenter
DataCenter - is a facility used to house computer systems and associated components>
- sub-class-of:
- itsmo:Building
Class: itsmo:Dependency
URI: http://ontology.it/itsmo/v1#Dependency
Dependency - The direct or indirect reliance of one Configuraiton Item on another. [ Note that the ITIL 2011 restrict the domain of this terms to Processes or activity, this definition is more general ]. This is a superclass for all types of dependency relastionship for a CI.
- sub-class-of:
- owl:Thing
- in-domain-of:
- itsmo:hasDependencyStrength
- itsmo:hasDependentObject
- itsmo:hasDependencyDistance
- in-range-of:
- itsmo:hasDependency
Class: itsmo:DependencyStrength
URI: http://ontology.it/itsmo/v1#DependencyStrength
Dependency Strength - A Strength level for a dependency
- sub-class-of:
- itsmo:QualitativeValue
- in-range-of:
- itsmo:hasDependencyStrength
Class: itsmo:Document
URI: http://ontology.it/itsmo/v1#Document
Document - Information in readable form. A document may be paper or electronic – for example, a policy statement, service level agreement, incident record or diagram of a computer room layout. Dublin Core vocabulary appy to objetc of thes class.
- sub-class-of:
- itsmo:ConfigurationItem
- in-domain-of:
- itsmo:hasTemplate
- itsmo:hasPublishingProcess
- itsmo:hasEditingProcess
Class: itsmo:Hardware
URI: http://ontology.it/itsmo/v1#Hardware
Hardware - the physical part of a computer
- sub-class-of:
- itsmo:ConfigurationItem
Class: itsmo:ITService
URI: http://ontology.it/itsmo/v1#ITService
IT Service - A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An IT is a service provided by an IT service provider. An IT service is made up of a combination of information technology, people and processes. A customer-facing IT service directly supports the business processes of one or more customers and its service level targets should be defined in a service level agreement. Other IT services, called supporting services, are not directly used by the business but are required by the service provider to deliver customer-facing services.
Class: itsmo:Identity
URI: http://ontology.it/itsmo/v1#Identity
Identity - A unique name that is used to identify a user, person or role. The identity is used to grant rights to that user, person or role. Example identities might be the username SmithJ or the role ‘change manager’.
Class: itsmo:LifeCycleStage
URI: http://ontology.it/itsmo/v1#LifeCycleStage
LifeCycleStage - A stage in the life of a configuration item. The lifecycle defines the categories for status and the status transitions that are permitted. For example:
- The lifecycle of an application includes requirements, design, build, deploy, operate, optimize.
- The expanded incident lifecycle includes detection, diagnosis, repair, recovery and restoration
- The lifecycle of a server may include: ordered, received, in test, live, disposed etc
- in-range-of:
- itsmo:hasStatus
Class: itsmo:ManagementProcess
URI: http://ontology.it/itsmo/v1#ManagementProcess
ManagementProcess - Is a process of planning and controlling one or more of activities. Here are some examples:
- Configuration Management: the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the relationships betweens [ITIL glossary].
- Project Management: the discipline of planning, organizing, securing, and managing resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value[Wikipedia].
- Change Management: the process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.[ITIL glossary]
- sub-class-of:
- itsmo:Process
- in-domain-of:
- itsmo:hasManagementPlan
- in-range-of:
- itsmo:hasManagementProcess
Class: itsmo:OLA
URI: http://ontology.it/itsmo/v1#OLA
Operational Level Agreement - An Agreement between an IT Service Provider and another part of the same Organisation. An OLA supports the IT Service Provider's delivery of IT Services to Customers. The OLA defines the goods or Services to be provided and the responsibilities of both parties. For example there could be an OLA between the IT Service Provider and a procurement department to obtain hardware in agreed times, between the Service Desk and a Support Group to provide Incident Resolution in agreed times. See Service Level Agreement.
- sub-class-of:
- itsmo:Agreement
Class: itsmo:Plan
URI: http://ontology.it/itsmo/v1#Plan
Plan - A detailed proposal that describes the activities and resources needed to achieve an objective – for example, a plan to implement a new IT service or process. ISO/IEC 20000 requires a plan for the management of each IT service management process.
- sub-class-of:
- itsmo:Document
- in-range-of:
- itsmo:hasManagementPlan
Class: itsmo:Policy
URI: http://ontology.it/itsmo/v1#Policy
Policy - Formally documented management expectations and intentions. Policies are used to direct decisions, and to ensure consistent and appropriate development and implementation of processes, standards, roles, activities, IT infrastructure etc.
- sub-class-of:
- itsmo:Document
Class: itsmo:Priority
URI: http://ontology.it/itsmo/v1#Priority
Process Priority - A process priority
- sub-class-of:
- itsmo:QualitativeValue
- in-range-of:
- itsmo:hasPriority
Class: itsmo:Process
URI: http://ontology.it/itsmo/v1#Process
Process - A structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. It may include any of the roles, responsibilities, tools and management controls required to reliably deliver the outputs. A process may define policies, standards, guidelines, activities and work instructions if they are needed.
Class: itsmo:Project
URI: http://ontology.it/itsmo/v1#Project
Project - A temporary organization, with people and other assets, that is required to achieve an objective or other outcome. Each project has a lifecycle that typically includes initiation, planning, execution, and closure. Projects are usually managed using a formal methodology such as PRojects IN Controlled Environments (PRINCE2) or the Project Management Body of Knowledge (PMBOK).
- sub-class-of:
- itsmo:RunnableResource
- in-domain-of:
- itsmo:hasProjectOwner
- itsmo:hasDeliverable
Class: itsmo:QualitativeValue
URI: http://ontology.it/itsmo/v1#QualitativeValue
QualitativeValue - This property share the same definition of gr:QualitativeValue. A qualitative value is a predefined value for a service characteristic. Examples: The Service is critical. Note: Value sets are supported by creating subclasses of this class. Ordinal relations between values (gr:greater, gr:lesser, ...) can be provided directly by GoodRelations after subclassing itsmo:QualitativeValue to gr:QualitativeValue
Class: itsmo:RunTimeDependency
URI: http://ontology.it/itsmo/v1#RunTimeDependency
RunTimeDependency - A time dependent dinamic dependency. For example there is a runtime dependency betwen proces A and ITservice B when A calls a REST service exposed by B.
- sub-class-of:
- itsmo:Dependency
Class: itsmo:RunnableResource
URI: http://ontology.it/itsmo/v1#RunnableResource
RunnableResource - Configuration items that require an execution environment to go live.
Class: itsmo:SLA
URI: http://ontology.it/itsmo/v1#SLA
Service Level Agreement - An Agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or multiple Customers. See Operational Level Agreement.
- sub-class-of:
- itsmo:Agreement
Class: itsmo:ServiceOption
URI: http://ontology.it/itsmo/v1#ServiceOption
ServiceOption - A choice of utility and warranty offered to customers by a core service or service package.
- sub-class-of:
- itsmo:Document
- in-domain-of:
- itsmo:hasUtility
- itsmo:hasWarranty
- in-range-of:
- itsmo:hasServiceOption
Class: itsmo:Snapshot
URI: http://ontology.it/itsmo/v1#Snapshot
Snapshot - A shapshot at a defined time frame for a configuration Item. Use dcterms:created to annotate the date of the snapshot.
- in-domain-of:
- itsmo:hasConfigurationDump
- itsmo:hasLinkedDataDump
- in-range-of:
- itsmo:hasSnapshot
Class: itsmo:SoftwarePackage
URI: http://ontology.it/itsmo/v1#SoftwarePackage
SoftwarePackage - A logical entity that identify a software release or a software feature set. For example: "VirtueMart 1.1.x", "Linux LTS 10.04" , "Windows 7 service pack 2", "Apache 2" . Sometime referenced only with "software".
- sub-class-of:
- itsmo:ConfigurationItem
Class: itsmo:StructuralDependency
URI: http://ontology.it/itsmo/v1#StructuralDependency
StructuralDependency - describes a part/whole relationship between components. A strucural dependency is an included file, a paragrapg in a text, a library used by applcation an application etc. etc.
- sub-class-of:
- itsmo:Dependency
Class: itsmo:System
URI: http://ontology.it/itsmo/v1#System
System - A number of related things that work together to achieve an overall Objective. For example:computer System including hardware, software and Applications, a management System, including multiple Processes that are planned and managed together. For example a Quality Management System, a Database Management System or Operating System that includes many software modules that are designed to perform a set of related Functions.
- sub-class-of:
- itsmo:RunnableResource
- in-domain-of:
- itsmo:hasSystemOwner
- in-range-of:
- itsmo:hasCMDB
Class: itsmo:Template
URI: http://ontology.it/itsmo/v1#Template
Template - A skeleton document or a document to be used as reference for editin another document.
- sub-class-of:
- itsmo:Document
- in-range-of:
- itsmo:hasTemplate
Class: itsmo:Utility
URI: http://ontology.it/itsmo/v1#Utility
Utility - The functionality offered by a product or service to meet a particular need. Utility can be summarized as ‘what the service does’, and can be used to determine whether a service is able to meet its required outcomes, or is ‘fit for purpose’. The business value of an IT service is created by the combination of utility and warranty.
- sub-class-of:
- itsmo:Document
- in-range-of:
- itsmo:hasUtility
Class: itsmo:Warranty
URI: http://ontology.it/itsmo/v1#Warranty
Warranty - Assurance that a product or service will meet agreed requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty.
- sub-class-of:
- itsmo:Document
- in-range-of:
- itsmo:hasWarranty
Property: itsmo:agreementValidFrom
URI: http://ontology.it/itsmo/v1#agreementValidFrom
agreementValidFrom - This property specifies the beginning of the validity of an agreement.
- OWL Type:
- DatatypeProperty
- Domain:
- itsmo:Agreement
- Range:
- xsd:dateTime
Property: itsmo:agreementValidThrough
URI: http://ontology.it/itsmo/v1#agreementValidThrough
agreementValidThrough - This property specifies the end of the validity of an agreement.
- OWL Type:
- DatatypeProperty
- Domain:
- itsmo:Agreement
- Range:
- xsd:dateTime
Property: itsmo:datatypeDependencyProperty
URI: http://ontology.it/itsmo/v1#datatypeDependencyProperty
-
- OWL Type:
- DatatypeProperty
Property: itsmo:datatypeServiceProperty
URI: http://ontology.it/itsmo/v1#datatypeServiceProperty
datatypeServiceProperty - This property is the super property for all pure datatype properties that can be used to describe a gr:ProductOrService.
- OWL Type:
- DatatypeProperty
Property: itsmo:directReportOf
URI: http://ontology.it/itsmo/v1#directReportOf
directReportOf - The referenced resource is the head of the described resource. This is a shortcut for describing a strong structural dependency between two identities.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Identity
- Range:
- itsmo:Identity
Property: itsmo:hasAccountable
URI: http://ontology.it/itsmo/v1#hasAccountable
hasAccountable - The one ultimately accountable for the correct and thorough completion of the process, and the one to whom Responsible is accountable. In other words, an Accountable must sign off (Approve) on work that Responsible provides. There must be only one Accountable specified for each process.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Process
Property: itsmo:hasAgreement
URI: http://ontology.it/itsmo/v1#hasAgreement
hasAgreement - An contract or an agriment related to a service (Service level agreed, ola or other)
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ITService
- Range:
- itsmo:Agreement
Property: itsmo:hasBaseline
URI: http://ontology.it/itsmo/v1#hasBaseline
hasBaseline - A reference to a baseline of a configuration.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:hasSnapshot
- Range:
- itsmo:Baseline
Property: itsmo:hasCMDB
URI: http://ontology.it/itsmo/v1#hasCMDB
hasCMDB - the related resource is a means to store configuration throughout their lifecycle for described resource. The configuration management system maintains one or more configuration management databases, and each database stores attributes of configuration items, and relationships with other configuration items.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:ControlledConfiguration
- Range:
- itsmo:ITService
- itsmo:System
Property: itsmo:hasConfiguration
URI: http://ontology.it/itsmo/v1#hasConfiguration
hasConfiguration - A resource in from which the described resource is derived. General practice suggests to use a Version Control System to manage configuration ad versioned directory. This practice minimize the need of baseline and helps to maintain a coherent history of Configuration Items Changes. ITIL impose using just one Controlled Configuration record per Configuration Item.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ConfigurationItem
- Range:
- itsmo:Configuration
Property: itsmo:hasConfigurationDump
URI: http://ontology.it/itsmo/v1#hasConfigurationDump
hasConfigurationDump - identifies a dump of a configuration. This cold be an URI of a controlled configuration revision. an archive file or just a string that allow you how to identify such dump.
- OWL Type:
- DatatypeProperty
- Domain:
- itsmo:Snapshot
Property: itsmo:hasConsole
URI: http://ontology.it/itsmo/v1#hasConsole
hasConsole - The referenced service is an administrative console forr the annotate service
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ITService
- Range:
- itsmo:ITService
Property: itsmo:hasConsulted
URI: http://ontology.it/itsmo/v1#hasConsulted
hasConsulted - Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication. [ source wikypedia RACI matrix]
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Process
- Range:
- itsmo:Identity
Property: itsmo:hasCriticality
URI: http://ontology.it/itsmo/v1#hasCriticality
hasCriticality - Relative criticality
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:RunnableResource
- Range:
- itsmo:Criticality
Property: itsmo:hasCustomer
URI: http://ontology.it/itsmo/v1#hasCustomer
hasCustomer - States the service Customer
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ITService
- Range:
- itsmo:Identity
Property: itsmo:hasDeliverable
URI: http://ontology.it/itsmo/v1#hasDeliverable
hasDeliverable - the reference resource is a planned output for the described resource
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Project
- Range:
- itsmo:ConfigurationItem
Property: itsmo:hasDependency
URI: http://ontology.it/itsmo/v1#hasDependency
hasDependency - This states that the subject resource depends (directly or indirectly) from referenced resource. This could be thinked as a pseudo transitive property. If hasDependency(A,B) and BhasDependency(B,C) then hasDepency(A,C). Note that this is not a standard OWL reasoning.
- OWL Type:
- ObjectProperty
- Range:
- itsmo:Dependency
Property: itsmo:hasDependencyDistance
URI: http://ontology.it/itsmo/v1#hasDependencyDistance
hasDependencyDistance - States the distance of an indirect dependency. If this property does not exist the distance is unknown. The value means the number of dependency hops from the direct dependency source reference. A value of 1 means a direct dependancy. This should be a positive integer.
- OWL Type:
- DatatypeProperty
- sub-property-of:
- itsmo:datatypeDependencyProperty
- Domain:
- itsmo:Dependency
- Range:
- xsd:positiveInteger
Property: itsmo:hasDependencyStrength
URI: http://ontology.it/itsmo/v1#hasDependencyStrength
hasDependencyStrength - The level of dependency. There are two level of predefined value: itsmo:strongDependancy and itsmo:weakDependancy. Other value can be defined.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Dependency
- Range:
- itsmo:DependencyStrength
Property: itsmo:hasDependentObject
URI: http://ontology.it/itsmo/v1#hasDependentObject
hasDependentObject - The subject of the statement depends fro, the referenced resource.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Dependency
Property: itsmo:hasDesignDocument
URI: http://ontology.it/itsmo/v1#hasDesignDocument
hasServiceDesignPackage - the reference resource is a resource defining some aspects of an IT Service and its Requirements through each stage of its Lifecycle.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:RunnableResource
Property: itsmo:hasDesignProcess
URI: http://ontology.it/itsmo/v1#hasDesignProcess
hasDesign - States process that identifies requirements and then defines a solution that is able to meet these requirements.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:RunnableResource
- Range:
- itsmo:Process
Property: itsmo:hasEditingProcess
URI: http://ontology.it/itsmo/v1#hasEditingProcess
the referenced resource is process for edititing described resource. - hasEditingProcess
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Document
- Range:
- itsmo:Process
Property: itsmo:hasInformed
URI: http://ontology.it/itsmo/v1#hasInformed
hasInformed - Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication. [source Wikypedia Raci matrix]
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Process
- Range:
- itsmo:Identity
Property: itsmo:hasLinkedDataDump
URI: http://ontology.it/itsmo/v1#hasLinkedDataDump
hasLinkedDataDump - states a set of metadata snapshot. This sholud be a string expressed in a formal RDF language like XML/RF or turtle. It is used to take a snapshot of the properties of a C.I. when it has mulltiple or uncontrolled configuration or any other sparse metadata definition. Think it as the output of a SPARQL DESCRIBE query to an end-point that contains metadata for configuration Item..
- OWL Type:
- DatatypeProperty
- Domain:
- itsmo:Snapshot
- Range:
- xsd:string
Property: itsmo:hasManagementPlan
URI: http://ontology.it/itsmo/v1#hasManagementPlan
hasManagementPlan - the reference resource is a plan document for the described resource.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ManagementProcess
- Range:
- itsmo:Plan
Property: itsmo:hasManagementProcess
URI: http://ontology.it/itsmo/v1#hasManagementProcess
hasManagementProcess - the referernced resource is a process for managing the described project rference
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ConfigurationItem
- Range:
- itsmo:ManagementProcess
Property: itsmo:hasOperationProcess
URI: http://ontology.it/itsmo/v1#hasOperationProcess
hasOperationProcess - States Day-to-day management proces of an IT service, system or other runnable item.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:RunnableResource
- Range:
- itsmo:Process
Property: itsmo:hasParty
URI: http://ontology.it/itsmo/v1#hasParty
hasParty - One of the parties of an agreement
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Agreement
Property: itsmo:hasPriority
URI: http://ontology.it/itsmo/v1#hasPriority
hasPriority - Relative priority
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:RunnableResource
- Range:
- itsmo:Priority
Property: itsmo:hasProjectOwner
URI: http://ontology.it/itsmo/v1#hasProjectOwner
hasProjectOwner - the reference resource is who owns the described respurce.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Project
- Range:
- itsmo:Identity
Property: itsmo:hasProvider
URI: http://ontology.it/itsmo/v1#hasProvider
hasProvider - States The Service Provider that provides IT Services to Internal Customers or External Customers.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ITService
Property: itsmo:hasPublishingProcess
URI: http://ontology.it/itsmo/v1#hasPublishingProcess
hasPublishingProcess - the referenced resource is a Process for publishing the described resource.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Document
- Range:
- itsmo:Process
Property: itsmo:hasReferenceBaseline
URI: http://ontology.it/itsmo/v1#hasReferenceBaseline
hasReferenceBaseline - the referenced resource is a baseline that officially represent the annotated Configuration Item. If not present you can assume the the actual configuration.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:hasBaseline
Property: itsmo:hasResponsible
URI: http://ontology.it/itsmo/v1#hasResponsible
hasResponsible - Those who do the work to achieve a Process. There is typically one role with a participation type of Responsible, although others can be delegated to assist in the work required.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Process
- Range:
- itsmo:Identity
Property: itsmo:hasServiceOption
URI: http://ontology.it/itsmo/v1#hasServiceOption
hasSLAPackage - The reference resouce (or litteral) is a choice of utility and warranty offered to customers by a core service or service package.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ITService
- Range:
- itsmo:ServiceOption
- rdfs:Literal
Property: itsmo:hasSnapshot
URI: http://ontology.it/itsmo/v1#hasSnapshot
hasSnapshot - The reference resource is a snapshot of a configuration item.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ConfigurationItem
- Range:
- itsmo:Snapshot
Property: itsmo:hasStatus
URI: http://ontology.it/itsmo/v1#hasStatus
hasStatus - the referenced resource is a stage in the life cycle of the described resource.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Range:
- itsmo:LifeCycleStage
Property: itsmo:hasSystemOwner
URI: http://ontology.it/itsmo/v1#hasSystemOwner
hasSystemAdministrator - the referenced resource is the owner of the the system
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:System
Property: itsmo:hasTemplate
URI: http://ontology.it/itsmo/v1#hasTemplate
hasTemplate - states a document that contains a skeleton or that can be used as reference for editing.
- OWL Type:
- ObjectProperty
- Domain:
- itsmo:Document
- Range:
- itsmo:Template
Property: itsmo:hasUtility
URI: http://ontology.it/itsmo/v1#hasUtility
hasUtility - The referenced resource is an utility for the annotated service or service option.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ServiceOption
- itsmo:ITService
- Range:
- itsmo:Utility
- rdfs:Literal
Property: itsmo:hasWarranty
URI: http://ontology.it/itsmo/v1#hasWarranty
hasWarranty - The referenced resource is a Warranty for the annotated service or Service Option.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ServiceOption
- itsmo:ITService
- Range:
- itsmo:Warranty
- rdfs:Literal
Property: itsmo:links
URI: http://ontology.it/itsmo/v1#links
links - This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a runtime (itsmo:runtimeDependency) dependency with weak strength (itsmo:strongDependency) with another resource (totally or partially). Note that this property is NOT transitive because states a DIRECT dependency. It is an uses properties but with a weak dependency strenght becouse the link can be broken without risk of destruction for describing resource.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:uses
Property: itsmo:qualitativeServiceProperty
URI: http://ontology.it/itsmo/v1#qualitativeServiceProperty
quantitativeServiceProperty - This class is a container to collect all property that are safely sub-classable to gr:quantitativeProductOrServiceProperties.
- OWL Type:
- ObjectProperty
Property: itsmo:requires
URI: http://ontology.it/itsmo/v1#requires
requires - A related resource that is directly totally or partially included either physically or logically in the described resource. This property implies dcterms:hasPart This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a static structural (itsmo:structuralDependency) dependency with strong strength (itsmo:strongDependency). Note that this property is NOT transitive becouse it states a DIRECT dependency. See http://ontology.it/itsmo/v1/itsmo.html#dependency_relations for more info. N.B. The study of part-whole relations is a large field in its own right - "mereology" and "mereotopology" and has been the topic of many papers. Note that this property is quite different form gr:includes one (that has a more restricted domains). gr:includes could be thinked as a subclass of itsmo:includes
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ConfigurationItem
- Range:
- itsmo:ConfigurationItem
Property: itsmo:uses
URI: http://ontology.it/itsmo/v1#uses
uses - This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a runtime (itsmo:runtimeDependency) dependency with strong strength (itsmo:strongDependency) with another resource (totally or partially). Note that this property is NOT transitive because states a DIRECT dependency.
- OWL Type:
- ObjectProperty
- sub-property-of:
- itsmo:qualitativeServiceProperty
- Domain:
- itsmo:ConfigurationItem
- Range:
- itsmo:ConfigurationItem
Instance: itsmo:highCritical
URI: http://ontology.it/itsmo/v1#highCritical
high critical - an high criticality value
- RDF Type:
- itsmo:Criticality
Instance: itsmo:highPriority
URI: http://ontology.it/itsmo/v1#highPriority
high priority - an high priority
- RDF Type:
- itsmo:Priority
Instance: itsmo:lowCritical
URI: http://ontology.it/itsmo/v1#lowCritical
low critical - a low criticality value
- RDF Type:
- itsmo:Criticality
Instance: itsmo:lowPriority
URI: http://ontology.it/itsmo/v1#lowPriority
low priority - a low priority
- RDF Type:
- itsmo:Priority
Instance: itsmo:mediumCritical
URI: http://ontology.it/itsmo/v1#mediumCritical
medium critical - a medium criticality value
- RDF Type:
- itsmo:Criticality
Instance: itsmo:mediumPriority
URI: http://ontology.it/itsmo/v1#mediumPriority
mediumPriority - a mediumPriority
- RDF Type:
- itsmo:Priority
Instance: itsmo:Retire
URI: http://ontology.it/itsmo/v1#Retire
Retire - Permanent removal of a configuration item, from the live environment. Being retired is a stage in the lifecycle of many configuration items.
- RDF Type:
- itsmo:LifeCycleStage
Instance: itsmo:strongDependency
URI: http://ontology.it/itsmo/v1#strongDependency
strong dependency - The resource is mandatory for the process execution.
- RDF Type:
- itsmo:DependencyStrength
Instance: itsmo:weakDependency
URI: http://ontology.it/itsmo/v1#weakDependency
weak Dependency - If the resource is missing can degrade process performances or functions but the dependent process still exists.
- RDF Type:
- itsmo:DependencyStrength
