A dictionary for some IT service management subjects.

IRI:
http://ontology.it/itsmo/v1
Current version:
$Id: itsmo.owl 204 2012-10-29 17:33:14Z e-artspace $
WARNING: this project was archived and not updated. Contact the author for more info.
Authors:
Enrico Fagnoni
Contributors:
ITSMO Ontology is a project sponsored by E-Artspace Labs (http://www.e-artspace.com)
Other visualisation:
Ontology source
IT Service Management Ontology is available under the Creative Commons Attribution 3.0 Unported license; see http://creativecommons.org/licenses/by/3.0/. In a nutshell, you are free to copy, distribute and transmit the work; to remix/adapt the work (e.g. to import the ontology and create specializations of its elements), as long as you attribute the work in the manner specified by the author or licensor (but not in any way that suggests that they endorse you or your use of the work). You may not use this work for commercial purposes without written permission of the author. Proper Attribution: Simply include the statement "This work is based on the IT Service Management Ontology, developed by Enrico Fagnoni" and link back to http://ontology.it/itsmo/.

Abstract

IT Service Management Ontology (ITSMO) provides the vocabulary for annotating resources related to IT Service Management. ITSMO try to be consistent with 2011 ITIL glossary. ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. Please make sure you are only using element identifiers in this namespace, e.g.http://ontology.it/itsmo/v1#ITService. There may be copies of the ontology file on the Web which can be retrieved from other locations, BUT THOSE LOCATIONS MUST NOT BE USED AS REFERENCES.

Table of Content

  1. Classes
  2. Object Properties
  3. Data Properties
  4. Named Individuals
  5. Annotation Properties
  6. Namespace Declarations

Classes

Agreementc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Agreement

A document that describes a formal understanding between two or more parties. An agreement is not legally binding, unless it forms part of a contract.
has super-classes
Warrantyc
has sub-classes
Operational Level Agreementc, Service Level Agreementc
is in domain of
agreementValidFromdp, agreementValidThroughdp, hasPartyop
is in range of
hasAgreementop

Applicationc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Application

is defined by
http://ontology.it/itsmo/v1
Application should be executable and installable Software Package. For example a library is not an application but it is a Software Package. [Not ITIL definition]
has super-classes
SoftwarePackagec

Baselinec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Baseline

A configuration baseline is a snapshot that is used as a reference point.
has super-classes
Snapshotc
is in range of
hasBaselineop

Buildingc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Building

Any human-made structure used or intended for supporting or sheltering any use or continuous occupancy
has super-classes
Configuration Itemc
has sub-classes
DataCenterc
is disjoint with
Documentc, Hardwarec, Identityc, RunnableResourcec, SoftwarePackagec

Cataloguec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Catalogue

A complete list of items, typically one in alphabetical or other systematic order
has super-classes
Documentc
has sub-classes
CustomerAgreementPortfolioc, CustomerPortfolioc, ServicePortfolioc
is disjoint with
Planc, Policyc, ServiceOptionc, Templatec, Utilityc, Warrantyc

Configurationc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Configuration

A term that indicate a set of related phisical object with their metadata that are considered as a whole.
has sub-classes
ControlledConfigurationc
is in range of
hasConfigurationop
is disjoint with
Configuration Itemc, Dependencyc, LifeCycleStagec, QualitativeValuec, Snapshotc

Configuration Itemc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#ConfigurationItem

is defined by
http://ontology.it/itsmo/v1
any component or other service asset that needs to be managed in order to deliver an IT service. Information about each configuration item is recorded [at least] in a configuration record within the configuration management system and is maintained throughout its lifecycle by service asset and configuration management. Configuration items are under the control of change management. They typically include IT services, hardware, software, buildings, people and formal documentation such as process documentation and service level agreements. Note that tis definition is a bit extensive than ITIL one, because it allow a CI to be described in more than one configuration records.This make this definition compatible with semantic web architecture that allow metadata do be defined everywhere in the web. See ITSMO user manual for more info about this class.
has super-classes
thingc
hasStatusop max 1
hasReferenceBaselineop max 1
has sub-classes
Buildingc, Documentc, Hardwarec, Identityc, RunnableResourcec, SoftwarePackagec
is in domain of
hasConfigurationop, hasManagementProcessop, hasSnapshotop, requiresop, usesop
is in range of
hasDeliverableop, requiresop, usesop
is disjoint with
Configurationc, ControlledConfigurationc, Dependencyc, LifeCycleStagec, QualitativeValuec, Snapshotc

ControlledConfigurationc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#ControlledConfiguration

A term used to describe configuration subjected to change management and stored in a configuration management database (CMDB). If you use a Version Control System as CMDB, this is could be the the name of a source tree. If you use a plain filesystem as CMDB, this is the pathname of a directory that contains a file structure. Could be thinked as a "versioned directory". This term is similar to ITILs: "configuration record".
has super-classes
Configurationc
hasCMDBop exactly 1
is in domain of
hasCMDBop
is disjoint with
Configuration Itemc, Dependencyc, LifeCycleStagec, QualitativeValuec, Snapshotc

criticalityc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Criticality

A process Critcality
has super-classes
QualitativeValuec
is in range of
hasCriticalityop
has members
high criticalni, low criticalni, medium criticalni
is disjoint with
Dependency Strengthc, Process Priorityc

CustomerAgreementPortfolioc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#CustomerAgreementPortfolio

A database or structured document used to manage service contracts or agreements between an IT service provider and its customers. Each IT service delivered to a customer should have a contract or other agreement that is listed in the customer agreement portfolio.
has super-classes
Cataloguec
is disjoint with
CustomerPortfolioc, ServicePortfolioc

CustomerPortfolioc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#CustomerPortfolio

A database or structured document used to record all customers of the IT service provider. The customer portfolio is the business relationship manager’s view of the customers who receive services from the IT service provider.>
has super-classes
Cataloguec
is disjoint with
CustomerAgreementPortfolioc, ServicePortfolioc

DataCenterc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#DataCenter

is a facility used to house computer systems and associated components>
has super-classes
Buildingc

Dependencyc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Dependency

The direct or indirect reliance of one Configuraiton Item on another. [ Note that the ITIL 2011 restrict the domain of this terms to Processes or activity, this definition is more general ]. This is a superclass for all types of dependency relastionship for a CI.
has super-classes
thingc
hasDependentObjectop exactly 1
hasDependencyDistancedp max 1
hasDependencyStrengthop max 1
has sub-classes
RunTimeDependencyc, StructuralDependencyc
is in domain of
hasDependencyDistancedp, hasDependencyStrengthop, hasDependentObjectop
is in range of
hasDependencyop
is disjoint with
Configurationc, Configuration Itemc, ControlledConfigurationc, LifeCycleStagec, QualitativeValuec, Snapshotc

Dependency Strengthc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#DependencyStrength

A Strength level for a dependency
has super-classes
QualitativeValuec
is in range of
hasDependencyStrengthop
has members
strong dependencyni, weak Dependencyni
is disjoint with
criticalityc, Process Priorityc

Documentc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Document

Information in readable form. A document may be paper or electronic – for example, a policy statement, service level agreement, incident record or diagram of a computer room layout. Dublin Core vocabulary appy to objetc of thes class.
has super-classes
Configuration Itemc
has sub-classes
Cataloguec, Planc, Policyc, ServiceOptionc, Templatec, Utilityc, Warrantyc
is in domain of
hasPublishingProcessop, hasTemplateop, the referenced resource is process for edititing described resource.op
is disjoint with
Buildingc, Hardwarec, Identityc, RunnableResourcec, SoftwarePackagec

Hardwarec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Hardware

the physical part of a computer
has super-classes
Configuration Itemc
is disjoint with
Buildingc, Documentc, Identityc, RunnableResourcec, SoftwarePackagec

Identityc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Identity

A unique name that is used to identify a user, person or role. The identity is used to grant rights to that user, person or role. Example identities might be the username SmithJ or the role ‘change manager’.
has super-classes
Configuration Itemc
is in domain of
directReportOfop
is in range of
directReportOfop, hasConsultedop, hasCustomerop, hasInformedop, hasProjectOwnerop, hasResponsibleop
is disjoint with
Buildingc, Documentc, Hardwarec, RunnableResourcec, SoftwarePackagec

IT Servicec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#ITService

is defined by
http://ontology.it/itsmo/v1
A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An IT is a service provided by an IT service provider. An IT service is made up of a combination of information technology, people and processes. A customer-facing IT service directly supports the business processes of one or more customers and its service level targets should be defined in a service level agreement. Other IT services, called supporting services, are not directly used by the business but are required by the service provider to deliver customer-facing services.
has super-classes
RunnableResourcec
hasProviderop max 1
is in domain of
hasAgreementop, hasConsoleop, hasCustomerop, hasProviderop, hasSLAPackageop, hasServiceScopeop, isShareddp
is in range of
hasConsoleop

Life cyclec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#LifeCycle

A set of related LifeCycleStage. Could be implementetd with a state machine.

LifeCycleStagec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#LifeCycleStage

A stage in the life of a configuration item. The lifecycle defines the categories for status and the status transitions that are permitted. For example: <ul> <li> The lifecycle of an application includes requirements, design, build, deploy, operate, optimize. </li> <li> The expanded incident lifecycle includes detection, diagnosis, repair, recovery and restoration </li> <li> The lifecycle of a server may include: ordered, received, in test, live, disposed etc </li> </ul>
is in range of
hasStatusop
has members
Retireni
is disjoint with
Configurationc, Configuration Itemc, ControlledConfigurationc, Dependencyc, QualitativeValuec, Snapshotc

ManagementProcessc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#ManagementProcess

Is a process of planning and controlling one or more of activities. Here are some examples: <ul> <li> <b>Configuration Management</b>: the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the relationships betweens [ITIL glossary]. </li> <li> <b>Project Management</b>: the discipline of planning, organizing, securing, and managing resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value[Wikipedia]. </li> <li> Change Management: the process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.[ITIL glossary] </li> </ul> <p>
has super-classes
Processc
is in domain of
hasManagementPlanop
is in range of
hasManagementProcessop

Operational Level Agreementc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#OLA

is defined by
http://ontology.it/itsmo/v1
An Agreement between an IT Service Provider and another part of the same Organisation. An OLA supports the IT Service Provider's delivery of IT Services to Customers. The OLA defines the goods or Services to be provided and the responsibilities of both parties. For example there could be an OLA between the IT Service Provider and a procurement department to obtain hardware in agreed times, between the Service Desk and a Support Group to provide Incident Resolution in agreed times. See Service Level Agreement.
has super-classes
Agreementc
is disjoint with
Service Level Agreementc

Planc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Plan

A detailed proposal that describes the activities and resources needed to achieve an objective – for example, a plan to implement a new IT service or process. ISO/IEC 20000 requires a plan for the management of each IT service management process.
has super-classes
Documentc
is in range of
hasManagementPlanop
is disjoint with
Cataloguec, Policyc, ServiceOptionc, Templatec, Utilityc, Warrantyc

Policyc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Policy

Formally documented management expectations and intentions. Policies are used to direct decisions, and to ensure consistent and appropriate development and implementation of processes, standards, roles, activities, IT infrastructure etc.
has super-classes
Documentc
is disjoint with
Cataloguec, Planc, ServiceOptionc, Templatec, Utilityc, Warrantyc

Processc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Process

is defined by
http://ontology.it/itsmo/v1
A structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. It may include any of the roles, responsibilities, tools and management controls required to reliably deliver the outputs. A process may define policies, standards, guidelines, activities and work instructions if they are needed.
has super-classes
RunnableResourcec
hasAccountableop max 1
has sub-classes
ManagementProcessc
is in domain of
hasAccountableop, hasConsultedop, hasInformedop, hasResponsibleop
is in range of
hasDesignop, hasOperationProcessop, hasProvisioningProcessop, hasPublishingProcessop, the referenced resource is process for edititing described resource.op

Process Priorityc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Priority

A process priority
has super-classes
QualitativeValuec
is in range of
hasPriorityop
has members
high priorityni, low priorityni, mediumPriorityni
is disjoint with
criticalityc, Dependency Strengthc

Projectc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Project

A temporary organization, with people and other assets, that is required to achieve an objective or other outcome. Each project has a lifecycle that typically includes initiation, planning, execution, and closure. Projects are usually managed using a formal methodology such as PRojects IN Controlled Environments (PRINCE2) or the Project Management Body of Knowledge (PMBOK).
has super-classes
RunnableResourcec
hasProjectOwnerop min 1
is in domain of
hasDeliverableop, hasProjectOwnerop

QualitativeValuec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#QualitativeValue

This property share the same definition of gr:QualitativeValue. A qualitative value is a predefined value for a service characteristic. Examples: The Service is critical. Note: Value sets are supported by creating subclasses of this class. Ordinal relations between values (gr:greater, gr:lesser, ...) can be provided directly by GoodRelations after subclassing itsmo:QualitativeValue to gr:QualitativeValue
has sub-classes
Dependency Strengthc, Process Priorityc, ServiceScopec, criticalityc
is disjoint with
Configurationc, Configuration Itemc, ControlledConfigurationc, Dependencyc, LifeCycleStagec, Snapshotc

RunnableResourcec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#RunnableResource

Configuration items that require an execution environment to go live.
has super-classes
Configuration Itemc
hasOperationProcessop max 1
hasPriorityop max 1
hasCriticalityop max 1
hasDesignop max 1
has sub-classes
IT Servicec, Processc, Projectc, Systemc
is in domain of
hasCriticalityop, hasDesignop, hasOperationProcessop, hasPriorityop, hasServiceDesignPackageop
is disjoint with
Buildingc, Documentc, Hardwarec, Identityc, SoftwarePackagec

RunTimeDependencyc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#RunTimeDependency

A time dependent dinamic dependency. For example there is a runtime dependency betwen proces A and ITservice B when A calls a REST service exposed by B.
has super-classes
Dependencyc
is disjoint with
StructuralDependencyc

Service Level Agreementc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#SLA

is defined by
http://ontology.it/itsmo/v1
An Agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or multiple Customers. See Operational Level Agreement.
has super-classes
Agreementc
is disjoint with
Operational Level Agreementc

ServiceCataloguec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#ServiceCatalogue

A database or structured document with information about all live IT services, including those available for deployment. The service catalogue is part of the service portfolio and contains information about two types of IT service: customer-facing services that are visible to the business; and supporting services required by the service provider to deliver customer-facing services.
has super-classes
ServicePortfolioc

ServiceOptionc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#ServiceOption

A choice of utility and warranty offered to customers by a core service or service package.
has super-classes
Documentc
is in range of
hasSLAPackageop
is disjoint with
Cataloguec, Planc, Policyc, Templatec, Utilityc, Warrantyc

ServicePortfolioc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#ServicePortfolio

The complete set of services that is managed by a service provider. The service portfolio is used to manage the entire lifecycle of all services, and includes three categories: service pipeline (proposed or in development), service catalogue (live or available for deployment), and retired services.
has super-classes
Cataloguec
has sub-classes
ServiceCataloguec
is disjoint with
CustomerAgreementPortfolioc, CustomerPortfolioc

ServiceScopec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#ServiceScope

The service Scope (busines or infrastructure)
has super-classes
QualitativeValuec
is in range of
hasServiceScopeop
has members
BusinessServiceni, InfrastructureServiceni

Snapshotc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Snapshot

A shapshot at a defined time frame for a configuration Item. Use dcterms:created to annotate the date of the snapshot.
has sub-classes
Baselinec
is in domain of
hasConfigurationDumpdp, hasLinkedDataDumpdp
is in range of
hasSnapshotop
is disjoint with
Configurationc, Configuration Itemc, ControlledConfigurationc, Dependencyc, LifeCycleStagec, QualitativeValuec

SoftwarePackagec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#SoftwarePackage

A logical entity that identify a software release or a software feature set. For example: "VirtueMart 1.1.x", "Linux LTS 10.04" , "Windows 7 service pack 2", "Apache 2" . Sometime referenced only with "software".
has super-classes
Configuration Itemc
has sub-classes
Applicationc
is disjoint with
Buildingc, Documentc, Hardwarec, Identityc, RunnableResourcec

StructuralDependencyc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#StructuralDependency

describes a part/whole relationship between components. A strucural dependency is an included file, a paragrapg in a text, a library used by applcation an application etc. etc.
has super-classes
Dependencyc
is disjoint with
RunTimeDependencyc

Systemc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#System

A number of related things that work together to achieve an overall Objective. For example:computer System including hardware, software and Applications, a management System, including multiple Processes that are planned and managed together. For example a Quality Management System, a Database Management System or Operating System that includes many software modules that are designed to perform a set of related Functions.
has super-classes
RunnableResourcec
is in domain of
hasSystemAdministratorop

Templatec back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Template

A skeleton document or a document to be used as reference for editing another document.
has super-classes
Documentc
is in range of
hasTemplateop
is disjoint with
Cataloguec, Planc, Policyc, ServiceOptionc, Utilityc, Warrantyc

Utilityc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Utility

The functionality offered by a product or service to meet a particular need. Utility can be summarized as ‘what the service does’, and can be used to determine whether a service is able to meet its required outcomes, or is ‘fit for purpose’. The business value of an IT service is created by the combination of utility and warranty.
has super-classes
Documentc
is in range of
hasUtilityop
is disjoint with
Cataloguec, Planc, Policyc, ServiceOptionc, Templatec, Warrantyc

Warrantyc back to ToC or Class ToC

IRI: http://ontology.it/itsmo/v1#Warranty

Assurance that a product or service will meet agreed requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty.
has super-classes
Documentc
has sub-classes
Agreementc
is in range of
hasWarrantyop
is disjoint with
Cataloguec, Planc, Policyc, ServiceOptionc, Templatec, Utilityc

Object Properties

directReportOfop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#directReportOf

The referenced resource is the head of the described resource. This is a shortcut for describing a strong structural dependency between two identities.
has domain
Identityc
has range
Identityc

hasAccountableop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasAccountable

is defined by
http://ontology.it/itsmo/v1
The one ultimately accountable for the correct and thorough completion of the process, and the one to whom Responsible is accountable. In other words, an Accountable must sign off (Approve) on work that Responsible provides. There must be only one Accountable specified for each process.
has domain
Processc

hasAgreementop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasAgreement

is defined by
http://ontology.it/itsmo/v1
An contract or an agriment related to a service (Service level agreed, ola or other)
has super-properties
quantitativeServicePropertyop
has domain
IT Servicec
has range
Agreementc

hasBaselineop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasBaseline

A reference to a baseline of a configuration.
has super-properties
hasSnapshotop
has sub-properties
hasReferenceBaselineop
has range
Baselinec

hasCMDBop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasCMDB

the related resource is a means to store configuration throughout their lifecycle for described resource. The configuration management system maintains one or more configuration management databases, and each database stores attributes of configuration items, and relationships with other configuration items.
has domain
ControlledConfigurationc
has range
IT Servicec or Systemc

hasConfigurationop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasConfiguration

A resource in from which the described resource is derived. General practice suggests to use a Version Control System to manage configuration ad versioned directory. This practice minimize the need of baseline and helps to maintain a coherent history of Configuration Items Changes. ITIL impose using just one Controlled Configuration record per Configuration Item.
has super-properties
quantitativeServicePropertyop
has domain
Configuration Itemc
has range
Configurationc

hasConsoleop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasConsole

The referenced service is an administrative console forr the annotate service
has super-properties
quantitativeServicePropertyop
has domain
IT Servicec
has range
IT Servicec

hasConsultedop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasConsulted

Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication. [ source wikypedia RACI matrix]
has domain
Processc
has range
Identityc

hasCriticalityop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasCriticality

Relative criticality
has super-properties
quantitativeServicePropertyop
has domain
RunnableResourcec
has range
criticalityc

hasCustomerop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasCustomer

is defined by
http://ontology.it/itsmo/v1
States the service Customer
has super-properties
quantitativeServicePropertyop
has domain
IT Servicec
has range
Identityc

hasDeliverableop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasDeliverable

the reference resource is a planned output for the described resource
has domain
Projectc
has range
Configuration Itemc

hasDependencyop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasDependency

This states that the subject resource depends (directly or indirectly) from referenced resource. This could be thinked as a pseudo transitive property. If hasDependency(A,B) and BhasDependency(B,C) then hasDepency(A,C). Note that this is not a standard OWL reasoning.
has range
Dependencyc

hasDependencyStrengthop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasDependencyStrength

The level of dependency. There are two level of predefined value: itsmo:strongDependancy and itsmo:weakDependancy. Other value can be defined.
has domain
Dependencyc
has range
Dependency Strengthc

hasDependentObjectop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasDependentObject

The subject of the statement depends fro, the referenced resource.
has domain
Dependencyc

hasDesignop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasDesignProcess

States process that identifies requirements and then defines a solution that is able to meet these requirements.
has super-properties
quantitativeServicePropertyop
has domain
RunnableResourcec
has range
Processc

hasInformedop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasInformed

Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication. [source Wikypedia Raci matrix]
has domain
Processc
has range
Identityc

hasManagementPlanop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasManagementPlan

the reference resource is a plan document for the described resource.
has super-properties
quantitativeServicePropertyop
has domain
ManagementProcessc
has range
Planc

hasManagementProcessop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasManagementProcess

the referernced resource is a process for managing the described project rference
has super-properties
quantitativeServicePropertyop
has domain
Configuration Itemc
has range
ManagementProcessc

hasOperationProcessop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasOperationProcess

States Day-to-day management proces of an IT service, system or other runnable item.
has super-properties
quantitativeServicePropertyop
has domain
RunnableResourcec
has range
Processc

hasPartyop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasParty

One of the parties of an agreement
has domain
Agreementc

hasPriorityop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasPriority

Relative priority
has super-properties
quantitativeServicePropertyop
has domain
RunnableResourcec
has range
Process Priorityc

hasProjectOwnerop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasProjectOwner

the reference resource is who owns the described respurce.
has domain
Projectc
has range
Identityc

hasProviderop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasProvider

States The Service Provider that provides IT Services to Internal Customers or External Customers.
has super-properties
quantitativeServicePropertyop
has domain
IT Servicec

hasProvisioningProcessop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasProvisioningProcess

has super-properties
quantitativeServicePropertyop
has domain
IT Servicec or Systemc
has range
Processc

hasPublishingProcessop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasPublishingProcess

the referenced resource is a Process for publishing the described resource.
has domain
Documentc
has range
Processc

hasReferenceBaselineop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasReferenceBaseline

the referenced resource is a baseline that officially represent the annotated Configuration Item. If not present you can assume the the actual configuration.
has super-properties
hasBaselineop

hasResponsibleop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasResponsible

is defined by
http://ontology.it/itsmo/v1
Those who do the work to achieve a Process. There is typically one role with a participation type of Responsible, although others can be delegated to assist in the work required.
has domain
Processc
has range
Identityc

hasServiceDesignPackageop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasDesignDocument

the reference resource is a resource defining some aspects of an IT Service and its Requirements through each stage of its Lifecycle.
has super-properties
quantitativeServicePropertyop
has domain
RunnableResourcec

hasServiceScopeop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasServiceScope

This atribute state the service scope
has domain
IT Servicec
has range
ServiceScopec

hasSLAPackageop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasServiceOption

The reference resouce (or litteral) is a choice of utility and warranty offered to customers by a core service or service package.
has super-properties
quantitativeServicePropertyop
has domain
IT Servicec
has range
ServiceOptionc

hasSnapshotop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasSnapshot

The reference resource is a snapshot of a configuration item.
has super-properties
quantitativeServicePropertyop
has sub-properties
hasBaselineop
has domain
Configuration Itemc
has range
Snapshotc

hasStatusop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasStatus

the referenced resource is a stage in the life cycle of the described resource.
has super-properties
quantitativeServicePropertyop
has range
LifeCycleStagec

hasSystemAdministratorop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasSystemOwner

the referenced resource is the owner of the the system
has domain
Systemc

hasTemplateop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasTemplate

states a document that contains a skeleton or that can be used as reference for editing.
has domain
Documentc
has range
Templatec

hasUtilityop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasUtility

The referenced resource is an utility for the annotated service or service option.
has super-properties
quantitativeServicePropertyop
has domain
IT Servicec or ServiceOptionc
has range
Utilityc

hasWarrantyop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasWarranty

The referenced resource is a Warranty for the annotated service or Service Option.
has super-properties
quantitativeServicePropertyop
has domain
IT Servicec or ServiceOptionc
has range
Warrantyc

linksop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#links

This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a runtime (itsmo:runtimeDependency) dependency with weak strength (itsmo:strongDependency) with another resource (totally or partially). Note that this property is NOT transitive because states a DIRECT dependency. It is an uses properties but with a weak dependency strenght becouse the link can be broken without risk of destruction for describing resource.
has super-properties
usesop

quantitativeServicePropertyop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#qualitativeServiceProperty

This class is a container to collect all property that are safely sub-classable to gr:quantitativeProductOrServiceProperties.
has sub-properties
hasAgreementop, hasConfigurationop, hasConsoleop, hasCriticalityop, hasCustomerop, hasDesignop, hasManagementPlanop, hasManagementProcessop, hasOperationProcessop, hasPriorityop, hasProviderop, hasProvisioningProcessop, hasSLAPackageop, hasServiceDesignPackageop, hasSnapshotop, hasStatusop, hasUtilityop, hasWarrantyop, requiresop, usesop

requiresop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#requires

A related resource that is directly totally or partially included either physically or logically in the described resource. This property implies dcterms:hasPart This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a static structural (itsmo:structuralDependency) dependency with strong strength (itsmo:strongDependency). Note that this property is NOT transitive becouse it states a DIRECT dependency. See http://ontology.it/itsmo/v1/itsmo.html#dependency_relations for more info. N.B. The study of part-whole relations is a large field in its own right - "mereology" and "mereotopology" and has been the topic of many papers. Note that this property is quite different form gr:includes one (that has a more restricted domains). gr:includes could be thinked as a subclass of itsmo:includes
has super-properties
quantitativeServicePropertyop
has domain
Configuration Itemc
has range
Configuration Itemc

the referenced resource is process for edititing described resource.op back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#hasEditingProcess

hasEditingProcess
has domain
Documentc
has range
Processc

usesop back to ToC or Object Property ToC

IRI: http://ontology.it/itsmo/v1#uses

This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a runtime (itsmo:runtimeDependency) dependency with strong strength (itsmo:strongDependency) with another resource (totally or partially). Note that this property is NOT transitive because states a DIRECT dependency.
has super-properties
quantitativeServicePropertyop
has sub-properties
linksop
has domain
Configuration Itemc
has range
Configuration Itemc

Data Properties

agreementValidFromdp back to ToC or Data Property ToC

IRI: http://ontology.it/itsmo/v1#agreementValidFrom

This property specifies the beginning of the validity of an agreement.
has domain
Agreementc
has range
date time

agreementValidThroughdp back to ToC or Data Property ToC

IRI: http://ontology.it/itsmo/v1#agreementValidThrough

This property specifies the end of the validity of an agreement.
has domain
Agreementc
has range
date time

datatypeServicePropertydp back to ToC or Data Property ToC

IRI: http://ontology.it/itsmo/v1#datatypeServiceProperty

This property is the super property for all pure datatype properties that can be used to describe a gr:ProductOrService.

hasConfigurationDumpdp back to ToC or Data Property ToC

IRI: http://ontology.it/itsmo/v1#hasConfigurationDump

identifies a dump of a configuration. This cold be an URI of a controlled configuration revision. an archive file or just a string that allow you how to identify such dump.
has domain
Snapshotc

hasDependencyDistancedp back to ToC or Data Property ToC

IRI: http://ontology.it/itsmo/v1#hasDependencyDistance

States the distance of an indirect dependency. If this property does not exist the distance is unknown. The value means the number of dependency hops from the direct dependency source reference. A value of 1 means a direct dependancy. This should be a positive integer.
has super-properties
datatype dependency propertydp
has domain
Dependencyc
has range
positive integer

hasLinkedDataDumpdp back to ToC or Data Property ToC

IRI: http://ontology.it/itsmo/v1#hasLinkedDataDump

states a set of metadata snapshot. This sholud be a string expressed in a formal RDF language like XML/RF or turtle. It is used to take a snapshot of the properties of a C.I. when it has mulltiple or uncontrolled configuration or any other sparse metadata definition. Think it as the output of a SPARQL DESCRIBE query to an end-point that contains metadata for configuration Item..
has domain
Snapshotc
has range
string

isShareddp back to ToC or Data Property ToC

IRI: http://ontology.it/itsmo/v1#isShared

The service is shared between many customers
has super-properties
datatype dependency propertydp
has domain
IT Servicec
has range
boolean

Named Individuals

BusinessServiceni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#BusinessService

An IT service that is visible to the customer. These are normally services that support the customer’s business processes and facilitate one or more outcomes desired by the customer. All live customer-facing services, including those available for deployment, are recorded in the service catalogue along with customer-visible information about deliverables, prices, contact points, ordering and request processes. Other information such as relationships to supporting services and other CIs will also be recorded for internal use by the IT service provider. ITIL 2011 calls this "customer-facing service" while use Business Service as a more general term ( ITIL Business Service could be also a non IT )
belongs to
ServiceScopec

high criticalni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#highCritical

an high criticality value
belongs to
criticalityc

high priorityni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#highPriority

an high priority
belongs to
Process Priorityc

InfrastructureServiceni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#InfrastructureService

An IT service that is not directly used by the business, but is required by the IT service provider to deliver IT Business Services (for example, a directory service or a backup service). Supporting services may also include IT services only used by the IT service provider. All live supporting services, including those available for deployment, are recorded in the service catalogue along with information about their relationships to Business Services and other CIs. ITIL 2011 call ths also "Supporting Service"
belongs to
ServiceScopec

low criticalni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#lowCritical

a low criticality value
belongs to
criticalityc

low priorityni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#lowPriority

a low priority
belongs to
Process Priorityc

medium criticalni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#mediumCritical

a medium criticality value
belongs to
criticalityc

mediumPriorityni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#mediumPriority

a mediumPriority
belongs to
Process Priorityc

Retireni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#Retire

Permanent removal of a configuration item, from the live environment. Being retired is a stage in the lifecycle of many configuration items.
belongs to
LifeCycleStagec

strong dependencyni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#strongDependency

The resource is mandatory for the process execution.
belongs to
Dependency Strengthc

weak Dependencyni back to ToC or Named Individual ToC

IRI: http://ontology.it/itsmo/v1#weakDependency

If the resource is missing can degrade process performances or functions but the dependent process still exists.
belongs to
Dependency Strengthc

Annotation Properties

conforms toap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/conformsTo

contributorap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/elements/1.1/contributor

creatorap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/elements/1.1/creator

licenseap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/license

rightsap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/elements/1.1/rights

subjectap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/elements/1.1/subject

titleap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/elements/1.1/title

Namespace Declarations back to ToC

default namespace
http://ontology.it/itsmo/v1#
dc
http://purl.org/dc/elements/1.1/
itilglossaries-2-aspx
http://www.itil-officialsite.com/InternationalActivities/ITILGlossaries_2.aspx#
itsmo
http://ontology.it/itsmo/
owl
http://www.w3.org/2002/07/owl#
rdf
http://www.w3.org/1999/02/22-rdf-syntax-ns#
rdfs
http://www.w3.org/2000/01/rdf-schema#
terms
http://purl.org/dc/terms/
userguide
http://ontology.it/itsmo/v1/userguide#
xsd
http://www.w3.org/2001/XMLSchema#

This HTML document was obtained by processing the OWL ontology source code through LODE, Live OWL Documentation Environment, developed by Silvio Peroni.