ITSMO Configuration Management

Overview

E-Artspace kindly takes the responsibility of running ITSMO Configuration management process.

ITSMO components lifecycles

ITSMO uses the item lifecycles defined by E-Artspace IT processes. Because these processes are not public, here is a short summary of available status for each Configuration item classes.

Document lifecycle

This lifecycles apply to all documents and ontologies.Lifecycle stages are inspired to W3C process document, section 7:

Working Draft (WD)

A Working Draft is a document that an editor has published for review by the community, including E-Artspace staff, the public, and other technical organizations. Some, but not all, Working Drafts are meant to advance to Recommendation.

Candidate Recommendation (CR)

A Candidate Recommendation is a document that project management believes has been widely reviewed and satisfies technical requirements. Project Management publishes a Candidate Recommendation to gather implementation experience.

Proposed Recommendation (PR)

A Proposed Recommendation is a mature technical report that, after wide review for technical soundness and implementability.

Recommendation (REC)

A Recommendation is a specification or set of guidelines that, after extensive consensus-building, has received the endorsement of Project sponsors.

Project lifecycle

The Project Management Life Cycle it's inspired to the worldwide standards for project management; PMBOK® and Prince2® and it comprises four phases...

Initiation (INI)

involves starting up the project, by documenting a business case, feasibility study, terms of reference, appointing the team and setting up a Project Office.

Planning (PLA)

involves setting out the roadmap for the project by creating the following plans: project plan, resource plan, financial plan, quality plan, acceptance plan and communications plan

Execution (EXE)

involves building the deliverables and controlling the project delivery, scope, costs, quality, risks and issues. This phase is based on Agile project management.

Closure (END)

involves winding-down the project by releasing staff, handing over deliverables to the customer and completing a post implementation review.

Process life cycle

Bringing a new business process to life, modifying or optimizing an existing business process, and continually innovating a business process all involve a similar set of phases and activities.

This Process lifecycle is inspired from SAP community network

Analysis (A)

Analyzing the current environment and any current processes that may be in place Identifying needs and defining requirements

Design (D)

Evaluating potential solutions to meet the identified needs Designing the business process Modeling the business process

Implementation (I)

Project preparation, Blueprinting, Realization, Final preparation, Go live and support

Run and Monitor (R)

Executing or deploying the business process Monitoring the business process

Retire

Permanent removal of an process from the live environment.

IT Service life cycle

IT services lifecycle is based on ITIL:

Strategy

A stage in the lifecycle of a service. Service strategy defines the perspective, position, plans and patterns that a service provider needs to execute to meet an organization’s business outcomes. Service strategy includes the following processes: strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management. Although these processes are associated with service strategy, most processes have activities that take place across multiple stages of the service lifecycle.

Design

A stage in the lifecycle of a service. Service design includes the design of the services, governing practices, processes and policies required to realize the service provider’s strategy and to facilitate the introduction of services into supported environments. Service design includes the following processes: design coordination, service catalogue management, service level management, availability management, capacity management, IT service continuity management, information security management, and supplier management. Although these processes are associated with service design, most processes have activities that take place across multiple stages of the service lifecycle.

Transition

A stage in the lifecycle of a service. Service transition ensures that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle. Service transition includes the following processes: transition planning and support, change management, service asset and configuration management, release and deployment management, service validation and testing, change evaluation, and knowledge management. Although these processes are associated with service transition, most processes have activities that take place across multiple stages of the service lifecycle.

Operation

A stage in the lifecycle of a service. Service operation coordinates and carries out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service operation also manages the technology that is used to deliver and support services. Service operation includes the following processes: event management, incident management, request fulfilment, problem management, and access management. Service operation also includes the following functions: service desk, technical management, IT operations management, and application management. Although these processes and functions are associated with service operation, most processes and functions have activities that take place across multiple stages of the service lifecycle.

Retire (END)

Permanent removal of an IT service from the live environment.